Can I trust my shopper? Yes,

Yolustu is focused on building a global community of people who can help and trust one another, you can learn more on our Trust & Safety page.
We have a peer rating and review system in place so you can check the reliability of all shoppers before making offers.
Additionally, shopper payments are held in escrow, ensuring that shoppers pay for all orders our travelers deliver.
We also encourage you to meet with shoppers in public places for safety purposes.
These measures are in place so that you can enjoy making money while traveling!
What if my shopper doesn’t show up or refuses to pay me? If your shopper doesn’t show up, message them to schedule a new time and place to meet.
Since they already paid for their order, it is in their best interest to meet with you.
If your shopper has not replied to you after several attempts, please email our customer service team so we can help.

"As stated in our terms and in our FAQ on customs, the traveler is responsible for any and all customs fees associated with the item they are delivering. We encourage both shoppers and travelers to anticipate any fees, such as customs and shipping costs, ahead of time and to add this extra amount into the traveler fee."

"If the item doesn’t fit in your suitcase, you can remove it from the original packaging. Make sure to message your shopper to let him or her know that it will be delivered without packaging. If you’ve already purchased the item but absolutely can’t travel with it, you can return the item to the online retailer where you bought it and cancel the order. This way, both you and your shopper are reimbursed. Please try to anticipate these situations before making the offer, as frequent cancellations will negatively affect your profile."

"If the price of the item you are delivering changed, the best thing to do is to inform your shopper right away. Your shopper may be able to find another link to a similarly priced item. If there's no luck, please cancel the delivery of the order from your side, so that your shopper can cancel the order and create a new one with the updated price. Once your shopper creates a new order, have them send you the link so you can make a new delivery offer again. It’s a good idea to buy the item soon after acceptance, so you avoid any other price fluctuations."

"Yolustu makes it easy to view both your past payout history, as well as your upcoming payouts, via our Payouts Dashboard. Payout Statuses Pending Payouts - Pending payouts are payouts that have not yet been paid out to your bank account. All payouts will be processed within 15 business days from the date that your shopper confirms delivery. Processed Payouts - Processed payouts are payouts that have been paid out to your bank account. Please note that once a payout is processed, it may take 1-2 additional business days for the payout to be visible in your bank account, depending on your financial institution. Failed Payouts - Failed payouts are payouts that were processed, but were not successfully received by your bank. Payouts may fail for a variety of reasons, but here are some of the most common: - Incorrect bank information (depending on the country of your bank, this could be an incorrect routing number, account number, IBAN, bank branch, bank name, etc.) - Incorrect ID number (depending on the country of your bank, this could be an incorrect DNI, CPF, RUC, etc.) - Additional information may be required. For security reasons, some countries have laws that require us to collect additional information (tax ID number, ID photos, etc.) once a traveler has received a certain amount of lifetime payouts. If you receive a notification that a payout has failed, please contact us and we'll be glad to quickly gather all necessary information to reprocess your payouts! "

How do I get paid? Yolustu pays via direct bank deposit in the local currency of the country in which your bank is located. Please check here the list of countries we support payouts before adding your bank information. You may view your past and upcoming payouts using our payouts dashboard. Note: If you have a USD-based bank account that is located outside of the United States, financial regula-tions prohibit us from paying you in USD at this time. When will I receive my payouts? Once you deliver your item, we want to give your shopper up to 48 hours to let us know if there was any issue with the delivery. Yolustu will process your payouts between 3-15 business days from the moment that your shopper confirms delivery. Please note that after your payouts are processed, your financial institution may take between 1-4 addi-tional business days to completely process the payouts so that you see them in your bank account. Important: If you have multiple deliveries within the same trip, your payouts may be combined so that deposits have more than one payout included. If you have questions regarding the amount of your de-posits, please contact support. Weekend or Holiday delays Many financial institutions do not process transactions on weekends or holidays. If your payout from Yolustu is initiated between Friday and Sunday, your bank may not begin processing the payout until Monday. If your payout is initiated on a holiday, your bank will begin processing the payout on the next business day. What are the fees to receive payouts? Yolustu covers fees to send money to bank accounts located in most countries, but some countries are subject to a foreign exchange fee. Any fees will be displayed when setting up your bank payout infor-mation. Yolustu is not responsible for covering these fees, so please be aware of fees which may affect your payouts. What are the exchange rates? All payouts are paid out at actual mid-market rate at the time the payout is sent. Keep in mind that fluctu-ations in exchange rates mean you could end up getting paid at a rate that either leads to a small gain or loss from the exchange rate that was in effect at the time you purchased your item to deliver. Important: Yolustu is not responsible for any losses incurred based on the rate at which a traveler obtains currency used to purchase items. i.e. if a traveler pays a 10% premium from the mid-market exchange rate to obtain USD to make purchases, financial regulations mandate that we pay out at the mid-market rate (minus any FX fees mentioned above). We cannot cover the 10% premium the traveler incurred. Pro-Tip: To avoid such losses, we recommend obtaining foreign currency on your travels with a credit card or financial institution that does not charge foreign transaction fees. Avoid currency exchange kiosks that are found in airports and other places of travel. What if I don’t see my payouts? Your payout likely failed due to incorrect payout information, such as an incorrect routing or account number. Contact our customer service team so that we may assist. Please note that providing incorrect payout information will lead to delays on your payouts. Here are some tips to ensure your bank information is correct before you start your deliveries: - If you have a bank account in the United States, financial regulations require that you provide a tax ID (SSN, EIN or ITIN) when entering your information. Failure to enter a tax ID will lead to your payouts being put on hold after your first few payouts. - Some US banks have multiple routing numbers. If your bank has more than one routing number, use the "electronic" or "ACH" routing number. - If your bank is outside of the United States, make sure that the account provided is not an account that is based in USD. - Travelers with bank accounts in Brazil must provide their full account number including any prefixes and the security code at the end of the account.

"There are three main reasons why it’s important to buy your shopper’s item. to ensure that you know exactly what item you are packing into your suitcase. to comply with TSA and air security regulations around the world. to prevent financial fraud or risk that your shopper will not show up or the chance of a traveler taking the item. Since you will be the one buying the item, you will know what you are packing. However, make sure that the item is allowed into the country you are traveling to. Here is a good resource for prohibited and restricted items (CBP). When following the instructions below, always communicate with your shoppers to let them know how you plan to bring the items they want. If you plan to remove the original packing, it's a good idea to let them know as well."

It’s up to you and your shopper to determine a time and place to meet. For safety purposes, we suggest public spaces like your hotel lobby, a nearby cafe or park. It is not customary to deliver an order to your shopper’s home or a private address.

"Yolustu has a built-in messenger where you can chat with your shopper directly. It’s important to confirm your order details, like size, color, specs and check for shipping costs or taxes before buying their item. You should also use our messenger to coordinate a delivery time and place. If there is ever a dispute with your shopper, your messages serve as a written record. Here are some tips on how to ensure you and your shopper have a seamless experience:

Before sending a Delivery Offer:

Check if the product price matches the purchase link. If it doesn't, please message your shopper so they can edit the product price amount. Make sure the are no hidden shipping costs to your address. If there are, please add them to your delivery offer. Anticipate any extra amount such as import fees or local courier fees (if your shopper has asked you to send the product), and add this amount to your delivery offer. Any amount not included in your offer is not covered by Yolustu's money-back guarantee. Once your offer is sent, potential shoppers may reach out to you with questions. You will receive email and push notifications (if enabled) about these messages. Please respond to these messages as soon as possible to give your shopper adequate time and information in order to accept your offer.

After a Delivery Offers is accepted:

A shopper has accepted your delivery offer. It's important to keep your shopper informed. For instance, if a retail store runs out of stock or there is a slight shipping delay, make sure to let your shopper know as soon as possible. Delivery of the item will also be arranged through the Yolustu messenger.

Keep in Mind: Traveler & shopper communication is a vital part in making Yolustu work All messaging should be done through the Yolustu messenger. This helps ensure that Yolustu can assist in the event of a dispute (learn more about our Money Back Guarantee here) Please reply to messages from your shopper within 48 hours. Shoppers are expected to do the same. While Yolustu is a strong community of travelers and shoppers, there are times issues may arise or you may have trouble getting in touch with your shopper. If that happens, contact us here and we'll be glad to assist."

Yes, as long as your shopper has not accepted your delivery offer, you can withdraw your offer. However, after the shopper accepts your delivery offer, you have committed to delivering the item. If you absolutely can no longer deliver the item, you can still cancel your delivery offer, but this may negatively affect your profile rating. Frequent cancellations will result in permanent suspension from the platform.

Remember to send a message to the shopper so he or she knows that you can no longer deliver their item and will be canceling delivery of the order. This is an important aspect of our community guidelines and helps bolster trust among shoppers and travelers.

My shopper wants me to cancel the order but I already purchased the product

Shoppers cannot cancel an order after they have accepted a delivery offer. If a shopper no longer wants their item, they may message you to ask if you can cancel it. If you already purchased their item, you are not obligated to cancel the order. However, if you’ve kept a copy of your receipt, you can try to return it to the online retailer where you bought it. This way, both you and your shopper will be reimbursed. If you are not able to return the item, please contact our Support Team so we can help."