Common questions

It is in the interests of travelers to deliver orders for which they have made offers.  Travelers first buy the goods with their own money, and only after the delivery of the goods, we transfer the payment to them.

 We use a system of ratings and reviews, thanks to which you can check the reliability of the traveler in advance.

 Among the travelers who offer to deliver your order, there may be newcomers.

 We have identified a number of criteria that will help new travelers quickly learn how to use the service.

Can I trust my shopper? Yes,

Yolustu is focused on building a global community of people who can help and trust one another, you can learn more on our Trust & Safety page.
We have a peer rating and review system in place so you can check the reliability of all shoppers before making offers.
Additionally, shopper payments are held in escrow, ensuring that shoppers pay for all orders our travelers deliver.
We also encourage you to meet with shoppers in public places for safety purposes.
These measures are in place so that you can enjoy making money while traveling!
What if my shopper doesn’t show up or refuses to pay me? If your shopper doesn’t show up, message them to schedule a new time and place to meet.
Since they already paid for their order, it is in their best interest to meet with you.
If your shopper has not replied to you after several attempts, please email our customer service team so we can help.

First, check your “spam” folder. If you don’t see the email there, please check that you entered your email correctly in your Account Settings.

If you forget your password, please go here or click "Reset password" on the login page and we’ll email you a secure password reset link.

To delete your account, please send a request to our customer service team.

Yolustu isn’t a delivery service but rather, a peer-to-peer community marketplace in which travelers deliver products to shoppers.

Have you received an offer to pay outside of Yolustu?

Even though this can seem like an appealing way to save some money, there are a few risks to keep in mind. If you’re a shopper, paying on Yolustu means we can protect you and your money to make sure you receive the product you ordered. If you’re a traveler, paying on Yolustu means we can guarantee you get paid for the products that you deliver.

Shoppers: how Yolustu protects you and your money After you accept a delivery offer you like, Yolustu protects your payment until you confirm you received it from your traveler.

Issue with your product? You can contact customer support and if your traveler did not deliver the right product or it is scratched or damaged, you’ll receive a full refund.

Traveler can no longer deliver your order and cancelled delivery? This affects their traveler rating and reputation. You can choose to either wait for another traveler to deliver your order or receive a full refund. When you deal with a traveler in cash, since we can’t protect your payment or know what you agreed to, unfortunately there are no guarantees and we won’t be able to help you if anything happens. Travelers won’t face any consequences if they don’t do what they said they would. This is why it’s also important to keep your chat with your traveler on Yolustu messenger so customer support can review what you guys agreed to if something happens or a disagreement comes up. When you pay on Yolustu, travelers are discouraged from canceling deliveries unless they really have to. We may restrict their accounts if they cancel multiple deliveries without explanation. Since travelers verify their accounts with their passports, they can’t just start over with a new account. What can happen when you pay outside of Yolustu Rauls traveler stopped replying to him and eventually canceled the delivery after 2 months. The AirPods Marias traveler delivered turned out to be damaged and she couldnt get her money back.

Travelers: how Yolustu guarantees that you get paid for delivery After a shopper accepts your offer, they pay upfront for their product and your delivery reward. We hold onto their payment to guarantee you get paid after you deliver the order. When you deal with a shopper in cash, unfortunately there is no guarantee they will pay you the amount they agreed to. If they change their minds, they can also decide not to meet up with you to pick up their order. When your shopper pays on Yolustu, only you have the ability to cancel the delivery of the order. Your shopper cannot just decide they don’t want this product anymore, especially after you’ve already spent your money to buy it.

As the shopper, you are covered by Yolustu's money-back guarantee and have the right to accept or not to accept the item if the condition is not as agreed upon (wrong color, wrong item, wrong quantity, damaged or broken).

Make sure to inspect your order before confirming delivery. Shoppers are given a 24-hour grace period where they can report an order as damaged or incomplete.

Please note that Yolustu is not responsible for damaged items. We encourage travelers to purchase travel insurance that covers damages due to lost or damaged luggage.

If your item is damaged, broken or wrong, best thing to do is inform your traveler right away and Yolustu within 24 hours. In some cases, the traveler will be able to bring a replacement on the next trip. If you didn't contact Yolustu or your traveler within 24 hours, Yolustu's money-back guarantee will not apply. Please contact support if you have any questions about our cancellation policy.

Travelers often unpack to save space in their luggage. If you have ordered an expensive item or would like to receive it in the original packaging, please inform the traveler in advance. If your traveler fails to keep the original packaging after they have confirmed it, you can count on Yolustu's money-back guarantee.

 

If your item is difficult to deliver along with the packaging, or if it requires a large suitcase, the traveler may ask for a higher reward.

In the rare event that your traveler cancels your order, you can:

  1. Find a new traveler Instant Refund
  2. Yolustu Wallet Refund
  3. Original method of payment

1 - Find a New Traveler

We'll work on matching your order with another traveler so that you can get your item at exactly the same price and around the same time as you originally desired. Please note that your payment will be securely kept by Yolustu and transferred to your new traveler once delivery is completed. You won’t need to accept any new offer from your new traveler. Your new traveler will seamlessly continue your delivery. We'll attempt to reassign your order to another traveler and your order will remain open for 10 days. If we cannot match your order to another traveler, your order will be cancelled and a full refund will be issued to your original method of payment.

2 - Instant Refund - Yolustu Wallet

If you cannot wait for another traveler to deliver your order, it has gone out of stock or its price has changed, you can choose to receive a refund. You can do this anytime after your traveler has canceled the delivery of the order on their side, and before a new traveler starts a new delivery. To request a refund, simply open your order and click on 'Cancel order'. You'll see an option to receive the refund in your Yolustu Wallet or to your original payment method. We recommend a refund to your Wallet as you receive it instantly in US dollars. Refunds to your original payment method may take up to 30 business days and are re-converted to your local currency. Additionally, by receiving your refund to your Wallet, you lock in the exchange rate that you originally enjoyed at the time of your payment. By opting to receive your refund to your original method of payment, there is no guarantee that the exchange rate will be the same on your next purchase. You can always check your wallet balance here.

3 - Refund (original method of payment)

If you don't want to receive your refund in your Yolustu Wallet, you may select the refund for credit or debit card on the order page. Remember that the refunds to a credit card may take up to 30 business days to appear on your bank statement. Throughout the entire process, we'll be sure to keep you updated on your order status in our notification center. If you have any questions about your refund status or believe an error occurred with your refund, we're here to help.

If you have not yet accepted a traveler’s delivery offer, you can cancel an order by going to your orders page and clicking on the order you want to cancel, click on “Order details” and then on the “cancel order” button on the order page. Once you accept an offer, you are committed to the payment of your order and associated fees. You can also message your traveler to find out if he or she has already purchased your item. If not, they are often willing to cancel the order from their end.

If your traveler didn’t show up to your confirmed meeting place, send them a message via our messenger to see if there was some confusion and/or to set up an alternate time.

Per our community guidelines, they should reply to your messages within 48 hours and contact you 24 hours before their arrival to coordinate delivery details.

If you cannot get in touch with your traveler after multiple attempts, please reach out to our Support so we can intervene on your behalf.

If your traveler has not communicated a change in their plans and your order is up to seven (7) days late, you are eligible for a refund. If so, our customer service team can facilitate.

This usually happens when there are not enough travelers heading to your city, your delivery date is too soon for travelers to meet, the item isn’t allowed into your country or if your item is difficult to buy, pack or deliver. Here are a few other reasons why you may not be receiving delivery offers:

If your item is too large or heavy to fit into a normal sized suitcase If your item is out of stock at your requested retailer If your item is no longer available at the price listed in the order form Here are a few things you can do to improve your chances:

Publish your order again so that it goes to the top of the feed Make sure your item is not too large, heavy or bulky to travel with, and that it's legal to enter your country. Share your order on social media and in Yolustu groups so more people see it. This video rounds up some of the most common items that travelers can’t deliver.

Yolustu is a worldwide community that depends on traveler and shopper communication. In order to ensure that you get the item that you want, you'll need to communicate with your traveller at times in the buying process. Here are some tips on how to ensure you and the traveler have a seamless experience:

When you create your order:

- Enter as many details as possible when requesting your item. This will allow prospective travelers to bring your item exactly as requested.

  1. Ensure there is an image of your item
  2. Ensure the item price is correct
  3. Update the quantity to your desired purchase amount

Enter a detailed description. Many online links have multiple options (i.e. color, capacity, size, etc). Be detailed enough so that travelers will know exactly what you want.

- Once your order is placed, potential travelers may reach out to you with questions. You will receive email and push notifications (if enabled) about these messages. Please respond to these messages as soon as possible to give your traveler adequate time and information in order to accept to deliver your order.

After accepting a Delivery Offer:

You have accepted a delivery offer. It's important to keep your eye out for messages still. For instance, a retail store may run out of stock of your requested item or there may be a slight shipping delay. Your traveler will keep you updated and informed of any updates to your order. Delivery of the item will also be arranged through the Yolustu messenger.

Keep in Mind:

  • Traveler & shopper communication is a vital part in making Yolustu work
  • All messaging should be done through the Yolustu messenger. This helps ensure that Yolustu can assist in the event of a dispute (learn more about our Money Back Guarantee here)
  • Please reply to messages from your traveler within 48 hours. Travelers are expected to do the same.
  • While Yolustu is a strong community of travelers and shoppers, there are times issues may arise or you may have trouble getting in touch with your traveler. If that happens, contact us here and we'll be glad to assist

Can I message any traveler? If you want a specific traveler to make an offer on your order, you can request delivery from them. Go to your orders page and click on your requested order. You will see a list of travelers en route to your city, select the one you like best and send them a request!

"Yolustu works hard to ensure that all of our users have an excellent experience. Badges highlight accomplishments and give users insight into users, both shoppers and travelers. As we grow, you'll see us add new badges to further improve your experience with Yolustu. We will update this page as we release new badges. Our current badges are traveler rating badges, which ensure trust & safety on the Yolustu platform and inform our shoppers which travelers excel in terms of service, and traveler training badges, earned by avid first-time travelers after passing our test to ensure they are ready to provide the best possible experience to our shoppers. What traveler badges can a user receive? Traveler Rating Badge EXCELLENT A true superstar. This badge is reserved for a few select travelers that have consistently delighted shoppers with their service. This traveler has an outstanding record of offering on-time delivery and excellent communication. GOOD A strong traveler recommended by our shoppers. This badge indicates that the large majority of shoppers (approximately 98%) who choose this traveler have a great experience. In rare cases, this traveler may have delayed or cancelled a few orders, though such cases are rare. AVERAGE Yolustu is working with this traveler to improve performance. This badge indicates that the traveler needs to improve their performance. While the majority of orders are delivered without an issue, the traveler has a history of too many cancelations and slow response times. A Yolustu specialist is working with this traveler to ensure improved service. PENDING A new traveler! This badge indicates that the traveler is either new to Yolustu or hasn’t been active in a while. Once the traveler delivers their first few orders, they will receive a rating. What determines a traveler rating badge? Traveler rating badges are determined through a combination of important factors that are most important to our shoppers. On-Time Delivery: On-time delivery is one of the most important aspects that shoppers base their experience on. Travelers that consistently deliver early or on-time will have a better rating than those that deliver late. If an order is delayed due to something outside of a traveler's control, it is vital that the traveler keep the shopper clearly updated via timely communication in order to avoid a lower traveler rating. Communication: Great customer experiences depend on excellent communication between shoppers and travelers. Users that respond quickly with clear and friendly communication will have a better rating. Rude and slow communication will result in a lower traveler rating. It is vital that shoppers and travelers respond to each other within 48 hours when necessary. Responding within a few hours or quicker will increase your rating. Cancelations: Shoppers consistently rate a cancelled order as the most disappointing shopping experience possible. It is vital to make offers on orders you know you can fulfill in order to avoid cancelling orders. Travelers that cancel orders will receive a lower traveler rating than those that do not. How do I improve my rating? Traveler ratings are determined by the past 6 months of a user's actions and are only visible after delivering +20 orders. This score is calculated on a rolling basis, where only the past 6 months, from the current day, of combined scoring is used to determine a badge. Travelers that wish to improve their score can improve it over time by consistently offering a good shopper experience with on-time delivery, excellent communication and a low cancelation rate. Traveler Training Badge This badge is shown next to the Traveler Rating badge and indicates that the traveler has completed our Traveler Training, which consist of a series of tests and a personal interview with our Traveler Success team. They are only available for first-time travelers. Look out for them!"

"Yolustu does not condone any illegal activity. Travelers have full control over what items they choose to make delivery offers on. Since they have to first buy the shopper’s item with their own money—and from reputable sites like Amazon—they know exactly what is going into their suitcase.

The Yolustu platform terms of use require compliance with international flight and airport security regulations as well as with international import/export and customs law.

Yolustu is a platform that will connect shoppers and travelers to help get items from other countries. We recommend you research the customs rules of country you are visiting/ordering from in advance. Additionally, we have measures in place to prevent illegal items or substances from being ordered. Any orders that violate our terms of use are promptly flagged and removed so that our community of travelers do not make delivery offers on these orders."

"Congrats on placing your order through Yolustu! Our community of travelers have been notified and you’ll be matched with a traveler soon. Here is some helpful information regarding what happens now: 1. Your payment is held securely in Yolustu’s escrow account until you confirm that you receive your item. Your order is protected by Yolustu’s 100% money-back guarantee should you not receive your item. 2. You will be matched with a traveler who will purchase and deliver your item. Your payment is not released to the traveler until you confirm delivery of your item! 3. Use the Yolustu Messenger, available on web and mobile, to coordinate delivery details with your traveler. You will receive emails and push notifications (if enabled) when you receive any new messages. Please keep an eye out in case your traveler has any questions about your order. You can learn more about communicating with your traveler here. 4. Meet your traveler and receive your item! After you confirm delivery, we’ll transfer your payment to your traveler. Remember to meet in a public place. You can learn more about trust & safety here. Be sure to leave your traveler a rating. Our two-way rating system ensures that both shoppers and travelers have a positive experience with Yolustu. What if I haven't been matched with a traveler Most orders are matched with a traveler within 72 hours. If you haven’t been matched with a traveler within this time, here are common reasons why an order hasn’t been matched with a traveler: The item is too large or heavy to fit into a normal sized suitcase The item isn’t allowed into your country. Learn more about what you can order on Yolustu here The item is out of stock at your requested retailer The item is no longer available at the price listed in the order form Keep an eye out for messages from travelers. Before accepting your order, travelers may message you for further details if they have questions or if your item is out of stock or listed at a different price. There aren’t enough travelers heading to your city during your requested delivery date Your delivery date is too soon for travelers to meet Try moving your delivery date to a future date. As travelers need to wait for your item to arrive before traveling, deliveries may take up to 3 weeks depending on the retailer or seller from which you requested your item. What if I need to cancel my order? You can cancel your order for a full refund any time before a traveler has been matched. Once you’ve been matched, your payment is held in escrow and only your traveler can cancel the order. You can learn more about canceling your orders here."

"When creating an order, you will see a few different charges that add up to the total amount. Please note that this price is just an estimate and you will not be charged when creating an order. Once you receive offers from your traveler, you will be able to see the final price for each offer you receive. The first is the product price, which is the price of the item sold at the retailer of your choice. Here’s a breakdown of these charges, as shown in the image below. Product price = this is the cost of the item you are requesting on Yolustu. If you found this item on sale, you should add a note to your traveler if a coupon code is needed to attain the discounted price. US Sales Tax = Yolustu auto-calculates sales tax for US travelers. Sales taxes vary depending on the US state your traveler is based in and the type of product you request. You will see the amount of sales tax your traveler will have to pay when you receive delivery offers. If sales taxes are not applicable for the item you are requesting, please ask your traveler to uncheck the sales tax box when making the delivery offer. Traveler reward = Traveler’s reward for delivering your order. Yolustu uses machine learning to estimate this amount, but the traveler may offer a different amount. Expect to pay between 10-20% of the item’s total cost. Yolustu fee = Yolustu charges shoppers a service fee to cover development fees. This includes running operations and providing support among other business expenses. Payment processing = Service fee for our payment processing costs. Important update for shoppers in Argentina Due to new regulations, when paying in Pesos, the exchange rate is set directly by our payment processors and includes all taxes: Impuesto País, IVA, 35%. The price you see is a final price and you will not receive any additional charge on your credit card. We are working to offer you additional payment methods in the future. Why is there a traveler fee? Please note that there is a $5 minimum traveler fee. This fee is to cover the traveler's time and effort. Keep in mind that regardless of the price of your item, travelers still need to take the time to purchase, pack and meet up to deliver the item."

"While all prices on our website are displayed in US dollars (USD), you will be able to pay in your local currency during checkout. We currently accept several payment methods (for a full list of methods accepted in your country, please click here): Credit & debit cards (payment processed in your local currency and installments available) International credit & debit cards (payment processed in USD) When paying with a credit / debit card, you will be able to see the total charge in your local currency before finalizing your order. "

"As stated in our terms and in our FAQ on customs, the traveler is responsible for any and all customs fees associated with the item they are delivering. We encourage both shoppers and travelers to anticipate any fees, such as customs and shipping costs, ahead of time and to add this extra amount into the traveler fee."

"If the item doesn’t fit in your suitcase, you can remove it from the original packaging. Make sure to message your shopper to let him or her know that it will be delivered without packaging. If you’ve already purchased the item but absolutely can’t travel with it, you can return the item to the online retailer where you bought it and cancel the order. This way, both you and your shopper are reimbursed. Please try to anticipate these situations before making the offer, as frequent cancellations will negatively affect your profile."

"If the price of the item you are delivering changed, the best thing to do is to inform your shopper right away. Your shopper may be able to find another link to a similarly priced item. If there's no luck, please cancel the delivery of the order from your side, so that your shopper can cancel the order and create a new one with the updated price. Once your shopper creates a new order, have them send you the link so you can make a new delivery offer again. It’s a good idea to buy the item soon after acceptance, so you avoid any other price fluctuations."

"Yolustu makes it easy to view both your past payout history, as well as your upcoming payouts, via our Payouts Dashboard. Payout Statuses Pending Payouts - Pending payouts are payouts that have not yet been paid out to your bank account. All payouts will be processed within 15 business days from the date that your shopper confirms delivery. Processed Payouts - Processed payouts are payouts that have been paid out to your bank account. Please note that once a payout is processed, it may take 1-2 additional business days for the payout to be visible in your bank account, depending on your financial institution. Failed Payouts - Failed payouts are payouts that were processed, but were not successfully received by your bank. Payouts may fail for a variety of reasons, but here are some of the most common: - Incorrect bank information (depending on the country of your bank, this could be an incorrect routing number, account number, IBAN, bank branch, bank name, etc.) - Incorrect ID number (depending on the country of your bank, this could be an incorrect DNI, CPF, RUC, etc.) - Additional information may be required. For security reasons, some countries have laws that require us to collect additional information (tax ID number, ID photos, etc.) once a traveler has received a certain amount of lifetime payouts. If you receive a notification that a payout has failed, please contact us and we'll be glad to quickly gather all necessary information to reprocess your payouts! "

How do I get paid? Yolustu pays via direct bank deposit in the local currency of the country in which your bank is located. Please check here the list of countries we support payouts before adding your bank information. You may view your past and upcoming payouts using our payouts dashboard. Note: If you have a USD-based bank account that is located outside of the United States, financial regula-tions prohibit us from paying you in USD at this time. When will I receive my payouts? Once you deliver your item, we want to give your shopper up to 48 hours to let us know if there was any issue with the delivery. Yolustu will process your payouts between 3-15 business days from the moment that your shopper confirms delivery. Please note that after your payouts are processed, your financial institution may take between 1-4 addi-tional business days to completely process the payouts so that you see them in your bank account. Important: If you have multiple deliveries within the same trip, your payouts may be combined so that deposits have more than one payout included. If you have questions regarding the amount of your de-posits, please contact support. Weekend or Holiday delays Many financial institutions do not process transactions on weekends or holidays. If your payout from Yolustu is initiated between Friday and Sunday, your bank may not begin processing the payout until Monday. If your payout is initiated on a holiday, your bank will begin processing the payout on the next business day. What are the fees to receive payouts? Yolustu covers fees to send money to bank accounts located in most countries, but some countries are subject to a foreign exchange fee. Any fees will be displayed when setting up your bank payout infor-mation. Yolustu is not responsible for covering these fees, so please be aware of fees which may affect your payouts. What are the exchange rates? All payouts are paid out at actual mid-market rate at the time the payout is sent. Keep in mind that fluctu-ations in exchange rates mean you could end up getting paid at a rate that either leads to a small gain or loss from the exchange rate that was in effect at the time you purchased your item to deliver. Important: Yolustu is not responsible for any losses incurred based on the rate at which a traveler obtains currency used to purchase items. i.e. if a traveler pays a 10% premium from the mid-market exchange rate to obtain USD to make purchases, financial regulations mandate that we pay out at the mid-market rate (minus any FX fees mentioned above). We cannot cover the 10% premium the traveler incurred. Pro-Tip: To avoid such losses, we recommend obtaining foreign currency on your travels with a credit card or financial institution that does not charge foreign transaction fees. Avoid currency exchange kiosks that are found in airports and other places of travel. What if I don’t see my payouts? Your payout likely failed due to incorrect payout information, such as an incorrect routing or account number. Contact our customer service team so that we may assist. Please note that providing incorrect payout information will lead to delays on your payouts. Here are some tips to ensure your bank information is correct before you start your deliveries: - If you have a bank account in the United States, financial regulations require that you provide a tax ID (SSN, EIN or ITIN) when entering your information. Failure to enter a tax ID will lead to your payouts being put on hold after your first few payouts. - Some US banks have multiple routing numbers. If your bank has more than one routing number, use the "electronic" or "ACH" routing number. - If your bank is outside of the United States, make sure that the account provided is not an account that is based in USD. - Travelers with bank accounts in Brazil must provide their full account number including any prefixes and the security code at the end of the account.

"There are three main reasons why it’s important to buy your shopper’s item. to ensure that you know exactly what item you are packing into your suitcase. to comply with TSA and air security regulations around the world. to prevent financial fraud or risk that your shopper will not show up or the chance of a traveler taking the item. Since you will be the one buying the item, you will know what you are packing. However, make sure that the item is allowed into the country you are traveling to. Here is a good resource for prohibited and restricted items (CBP). When following the instructions below, always communicate with your shoppers to let them know how you plan to bring the items they want. If you plan to remove the original packing, it's a good idea to let them know as well."

It’s up to you and your shopper to determine a time and place to meet. For safety purposes, we suggest public spaces like your hotel lobby, a nearby cafe or park. It is not customary to deliver an order to your shopper’s home or a private address.

"Yolustu has a built-in messenger where you can chat with your shopper directly. It’s important to confirm your order details, like size, color, specs and check for shipping costs or taxes before buying their item. You should also use our messenger to coordinate a delivery time and place. If there is ever a dispute with your shopper, your messages serve as a written record. Here are some tips on how to ensure you and your shopper have a seamless experience:

Before sending a Delivery Offer:

Check if the product price matches the purchase link. If it doesn't, please message your shopper so they can edit the product price amount. Make sure the are no hidden shipping costs to your address. If there are, please add them to your delivery offer. Anticipate any extra amount such as import fees or local courier fees (if your shopper has asked you to send the product), and add this amount to your delivery offer. Any amount not included in your offer is not covered by Yolustu's money-back guarantee. Once your offer is sent, potential shoppers may reach out to you with questions. You will receive email and push notifications (if enabled) about these messages. Please respond to these messages as soon as possible to give your shopper adequate time and information in order to accept your offer.

After a Delivery Offers is accepted:

A shopper has accepted your delivery offer. It's important to keep your shopper informed. For instance, if a retail store runs out of stock or there is a slight shipping delay, make sure to let your shopper know as soon as possible. Delivery of the item will also be arranged through the Yolustu messenger.

Keep in Mind: Traveler & shopper communication is a vital part in making Yolustu work All messaging should be done through the Yolustu messenger. This helps ensure that Yolustu can assist in the event of a dispute (learn more about our Money Back Guarantee here) Please reply to messages from your shopper within 48 hours. Shoppers are expected to do the same. While Yolustu is a strong community of travelers and shoppers, there are times issues may arise or you may have trouble getting in touch with your shopper. If that happens, contact us here and we'll be glad to assist."

Anyone over the age of 18 can register with Yolustu as a traveler or shopper.

Yes, as long as your shopper has not accepted your delivery offer, you can withdraw your offer. However, after the shopper accepts your delivery offer, you have committed to delivering the item. If you absolutely can no longer deliver the item, you can still cancel your delivery offer, but this may negatively affect your profile rating. Frequent cancellations will result in permanent suspension from the platform.

Remember to send a message to the shopper so he or she knows that you can no longer deliver their item and will be canceling delivery of the order. This is an important aspect of our community guidelines and helps bolster trust among shoppers and travelers.

My shopper wants me to cancel the order but I already purchased the product

Shoppers cannot cancel an order after they have accepted a delivery offer. If a shopper no longer wants their item, they may message you to ask if you can cancel it. If you already purchased their item, you are not obligated to cancel the order. However, if you’ve kept a copy of your receipt, you can try to return it to the online retailer where you bought it. This way, both you and your shopper will be reimbursed. If you are not able to return the item, please contact our Support Team so we can help."

"There are a few reasons why this could be happening. Shoppers often take time to consider all the offers they get. If you requested a high traveler fee or are unable to meet the shopper's desired delivery date, your chances may be lower than others. It’s always a good idea to message shoppers after making a delivery offer to get the conversation going. This will also help clear out any questions your shopper may have about your trip or other aspects of Yolustu.

"The next step is to buy your shopper’s item with your own money to ensure that you receive their item before your trip. This amount will be reimbursed to you after they confirm that you delivered their item. You will also be paid your traveler fee at this time. Please note that customs fees and import taxes are traveler's responsibility and should be included in the delivery offer. Before buying the item, message your shopper to confirm order details like size, color and specs so that you are 100-percent sure you are purchasing the right item. A few days before your trip, message them to set up a mutually convenient time and place to meet. "

"We are so sorry that your payment did not go through. Credit cards can be declined for a number of reasons. To resolve this issue so you can pay for your order on Yolustu, here are a few steps you can take: Check to make sure your card has not reached its credit limit Check that the card has not expired ю If you were using a computer browser, try to re-accept the offer in a different browser. If you are getting a payment failed error when trying to pay, we recommend reaching out to your bank or credit card company for more information. Let them know that you are trying to make a purchase so they can allow the transaction to go through. Sometimes, banks do not process your first transaction with an international company unless you authorize it ahead of time. You can call the number on the back of your card and ask your bank to authorize the transaction. (Re-accept the delivery offer) What if my bank or credit card company didn't receive any transaction request? If your bank or credit card company didn't receive any transaction request, it means the decline is coming from our payment processor. Yolustu has partnered with a number of top payment processing companies to offer convenient payment methods for our shoppers. Both Yolustu and our partners analyze each transaction to prevent fraud and sometimes transactions can be incorrectly flagged. If your issue occurs while trying to pay with: Credit or Debit Card (local currency) We have a 24/7 customer support team ready to assist you here. We will do our best to assist you with communication with the payment processor if needed. Alternatively, you can try a different payment method like electronic bank transfer or cash since these methods don't require additional verification. If payment issues persist, please contact Yolustu support and select 'Payment issue'. We're happy to help you. (Re-accept the delivery offer)"

"Your Gateway to the Shopping the World Travelers offer fast, friendly, personalized delivery of products from all over the world. Your Yolustu traveler is from a community of well-travelled individuals who will deliver your item quickly, securely and affordably to your city. Travelers not only get you products from around the world while saving money, but also give you the opportunity to meet individuals from all over the world and make interesting connections. 100% Money Back Guarantee Peace of Mind. Our community of travelers purchase your items with their own money. They do not receive payment for your item until they deliver it to you. This is the foundation for ensuring you get your item delivered securely. Learn more about our money back guarantee here. Verified & Vetted All of our travelers are verified and our shoppers are able to rate and review all users ensuring that our community of travelers meet our standards. Worldly Our travelers are willing to make recommendations regarding products from their home countries! Many of our travelers are even able to communicate in your native language, as well as English. Secure Our travelers love to explore the world. As such, they will meet with you in a public space in your city to not only explore the city, but to guarantee a safe and efficient delivery of your product. Transparent Yolustu has you covered with clear pricing, delivery windows and a strong traveler rating system (shoppers rate all purchases and can flag travelers that provide a poor experience or violate terms) which ensures your traveler offers an excellent shopping experience. "

Yolustu uses machine learning to estimate this amount, but the traveler may offer a different amount. Expect to pay between 15-25% of the item’s total cost. If you want to offer more money, please make sure to include a message to potential travelers that you are willing to pay a higher amount in the notes section of your order. Offering more money will incentivize travelers to make delivery offers quickly.

Since Yolustu is not a courier service, it’s up to you and your traveler to determine a time and place to meet. Travelers typically suggest public spaces like their hotel lobby, a nearby cafe or park. Remember that they are often newcomers to your city and do not know the city well. It is not recommended for travelers to deliver your order to your home or private address.

"By all means! Both shoppers and travelers will benefit from our growing community. Shoppers will get more offers from more travelers and travelers will have more orders to choose from when making their delivery offers! Please share Yolustu with your friends!

Facebook: https://www.facebook.com/www.yolustu.ae

Instagram: https://www.instagram.com/fromae/

Thank you for spreading the word!"

Your traveler buys your item so that he or she can receive, pack and travel with your item. This also encourages responsibility of the traveler. Yolustu is not a courier service and we don’t allow shoppers to order packages. Each requested item should fit inside a traveler’s carry-on or checked suitcase.

"Per our community guidelines, your traveler should reply to your messages within 48 hours and contact you 24 hours before their arrival to coordinate delivery details. If you are not receiving replies after multiple attempts, please reach out to our Support so we can intervene on your behalf."

"This is for the protection of both you and your traveler. To learn more about how we keep both shoppers and travelers safe, please visit our trust and safety page. Your payment is put into Yolustu's secure escrow account when you accept the delivery offer and only released to the traveler after you confirm delivery. This incentivizes your traveler to purchase and deliver your product as soon as possible."

After you’ve created an order, this request is posted on our Travel page where travelers will start making bids to deliver your order. The next step is to accept a delivery offer. We recommend accepting a delivery offer quickly to ensure that a traveler buys and receives your item before their trip. Accepting a delivery offer promptly also motivates travelers to make more delivery offers. When you accept a delivery offer from a traveler, your credit card on file is charged for the total amount of the order, this includes the item price + Yolustu fee + delivery fee to the traveler. Your payment is put into Yolustu's secure escrow account and only released to the traveler after you con-firm delivery. This incentivizes your traveler to purchase and deliver your product as soon as possible. Make sure to message your traveler to confirm order details like size, color and specs so your traveler purchases the exact item you want.

Create an order for Yolustu can be found for every taste:

 

1) Order from any online store around

world Just paste the message on the online store with the goods (for example: Amazon, Best Buy, Apple)

 

Go to the product page you want to order and copy the link to the product page (important! not the home page or cart page).

Paste here the URL of the product you want to receive from abroad.

Check all the details (quantity, price, availability) and submit your order!

 

2) Create an order manually

If the order details are not automatically synchronized with the product or the product is sold only on the offline page, you can create an order yourself.

 

You can add product details manually: photo, title, detail, URL and price.

Do not forget to add details such as color, size, model, etc. to your order.

Please check the product price, availability and quantity before placing an order.

Place your order and receive offers from travelers.

 

 

To ensure the security of your transactions, Yolustu stores your payment securely on our platform. Travelers receive your payment only after you confirm the delivery of your item.

 

If you don't receive your item, Yolustu has a money back guarantee. Money-back guarantee and payment security do not disappear when made outside the platform. To learn more about how we keep shoppers and travelers safe, visit our trust and safety page.

Yolustu is the go-to way to shop for products that are not available in your country or are too expensive to buy locally. Many shoppers order items from the following online stores: Amazon, Walmart, Macy’s, Apple, Sephora, Nike, Best Buy, among others. Remember, the item you can request has to fit inside a normal-sized suitcase, take into account its size and weight as both of them are important. Check to make sure the item is not sold out and verify that the price is correct when you create your order. Our shoppers order all sorts of items, from collectibles and books to baby clothes and toys to the latest tech gadgets. If a product you want is not sold at an online store, you can still request it on Yolustu! Create an order manually, enter all the details, such as the location of the store where it can be purchased and the price. Can I order more than one item in the same order? Ordering multiple items in the same order is not possible. You can request up to 10 units of the same item within one order. If you are planning on creating several different orders, you can message the traveler who has sent you a delivery offer to let them know that you have more orders published on Yolustu so they can make offers to deliver them too. What should I not order? Remember, Yolustu connects you with a real person who will buy your item and deliver it to your city. Unlike shipping and courier companies, our travelers need to be able to fit your item into their suitcase. Items that are particularly large, heavy or bulky may not receive delivery offers because it will be difficult to transport. You also should not order an item that is illegal in your country.

Because of how Yolustu works, sometimes you may or may not be able to cancel your order.

In any case, your money is 100% protected! Meaning you either get the product you paid for, or you get your money back. There are two possible scenarios you may identify with:

 

1. I have not accepted a traveler’s offer, can I cancel the order?

By all means you can! If you haven’t accepted an offer or if the order has not been matched with a new traveler, to cancel it, just head to your order, click on “Order details” and then on the “cancel order” but-ton on the order page.

2. I have accepted a traveler’s offer, can I cancel the order?

If you have already accepted a traveler’s offer, you can cancel your order if:

 

The traveler has not responded to your messages for more than 48 hrs.If there’s no response from your traveler, please contact Yolustu support so we can mediate and try to get ahold of your traveler. If Yolustu doesn’t receive a response after 48 hrs, we will cancel your order after you confirm your pre-ferred refund method: Instant Match (get a new traveler), refund to your Yolustu Wallet or to the original payment method.

 

The item received is broken, damaged or not what was requested.

The order should be refused upon delivery, so please be sure to properly test and inspect your product at that time. If this didn’t happen, you have 24 hrs to report this to your traveler and to Yolustu. Claims received after 24 hrs cannot be can-celled, and will depend solely on the traveler’s ability to travel back to exchange the product with the re-tailer.

 

The order was cancelled by your traveler and has not been matched with a new one.If your traveler can-celled the delivery of your order, we’ll republish it to try to find you a new traveler that can deliver it on a nearby date and for the same price. If the order has not yet been matched, you may cancel the order by clicking on “Order details” and then on the “cancel order” button on the order page, then you can choose a refund to your Yolustu Wallet or to the original payment method. If you have already accepted a traveler’s offer, you can’t cancel your order if:

 

You changed your mind. Purchases on Yolustu are final due to the type of service we provide. As travelers purchase the products with their own money, cancellations will impact them in different ways, as they may not be able to return the product to the retailer due to different reasons, such as non-return policies or return windows closed, which may make them lose the invested money when purchasing your prod-uct.

 

The product received is not what was expected.

If an online store or seller is not describing an item accu-rately, this affects shoppers, regardless if you obtain the item through Yolustu or directly from the seller. We, therefore, recommend ordering from only reputable retailers, many of which can be found here. If the shop where the item is requested turns out to be unreliable, the traveler will not be responsible and therefore Yolustu's money-back guarantee will not apply.

 

The order was matched with a new traveler.

If a new traveler is matched with your order, and you would like to see if a cancellation may be possible, please contact your traveler via the Yolustu messenger. Trav-elers are often willing to cancel the order from their end if they haven’t purchased your item yet, though cancellation cannot be guaranteed.

 

The order is delayed.

It may happen that your traveler's flight is delayed or rescheduled due to unfore-seen circumstances. Yolustu will ask travelers for proof of this to ensure the traveler is compliant with our Terms of Service. However, your payment is still 100% protected. Orders can’t always be cancelled if the product is already purchased but you still may be able to check this with your traveler via the Yolustu messenger, still, the cancellation won’t always be guaranteed by Yolustu.

Yolustu is the best way to buy products that are available or too expensive in your country. With Yolustu, you can consume anything from baby clothes and toys to food.

Buyers often order from sites like Amazon, Ebay, Walmart, Apple, and many more. You can also order goods from an offline store. A manual order has been added for this part.

 

1) Suitable product in any online store, such as: https://www.amazon.com/, http://bestbuy.com/, https://www.bhphotovideo.com/ etc. Copy page sent and paste it to create an order for Yolustu here.

Please make sure you have entered product details such as color, size, model, etc.

Make sure that the price is assumed with the price on the site where the desired product is placed.

2) Tell us where you are and when you receive the item you want.

 

Select the city where you live

Choose how long you are willing to wait to receive the goods.

 

3) Confirm your order.

You see the approximate total amount including sales tax and increased commissions. This is not the final price. As you receive offers from travelers, you can choose the one that best suits you based on prices and delivery dates.

 

Dust will not be taken from you until you accept the terms of delivery from this or that traveler. If you have any questions, you can contact the passenger in the Yolustu messenger, first of all accept the offer.

 

4) Accept about shipping and pay offer.

 

Once you accept the sender's shipping offer, you will be redirected to the payment page. Delivery offer is posted only after payment confirmation.

Payment with acceptance only after acceptance of the offer and confirmation of payment. But don't worry, your money will be safe with Yolustu and we will release it to the passenger only after you confirm the delivery of the goods.

 

5) Meet the Traveler

Keep in touch with the traveler as the meeting approaches through our messenger.

Arrange a meeting with the passenger in a public place. Larger ones are found in our apps or website in our trust and safety recommendations.

 

Check your item upon receipt and confirm receipt of your order in our app or website.

If you find any problems with your order after receiving it, please contact us within 24 hours of receiving the goods.

Start making money with Yolustu by heading to our Travel page. Here, you can type in the city you are visiting and begin filtering through order requests. When you see an order you’d like to deliver, click on it to view additional details like when the shopper would like to receive the item and where you can buy it.

To avoid issues, it's also a good practice to check if the product price matches the purchase link. Your shopper will not be able to edit the order price after accepting your delivery offer. When making a delivery offer, you have full control over how much you'd like to earn as a fee.

If an item is particularly difficult to buy, pack or carry, we encourage you to increase your desired traveler fee. You should also use your delivery offer to include any extra amount such as shipping costs or import fees, since you will not be able to claim that amount once the offer is accepted by your shopper.

Here are some pro tips for making delivery offers that get accepted. We also recommend adding a trip and enabling notifications so that we can send new order requests your way.

You can also toggle on/off notifications for each trip from Settings.

Community safety is our top priority at Yolustu. This is why you will be asked to verify your identity before making your first offer for your upcoming trip. Identity verification helps keep Yolustu secure, fights fraud and creates positive interactions in our global community. Identity verification is securely provided by Jumio’s NetVerify services (used by Airbnb and major international airlines) and is GDPR (Regulation 2016/679) and PCI-DSS compliant. Your information is only used to verify your identity at the time of the identity verification process and Yolustu does not share or store any of your personal data from the verification process. How do I verify my identity? Step 1: Have Your Passport Available Ensure that your passport is currently valid and not expired. If a signature is required, please be sure that your passport is signed. Step 2: Proceed to make an offer Log into your Yolustu account and proceed to your account menu by clicking your image on the upper-right corner of the window. Click the Trips tab -- Add new trip Browse for orders that you would like to deliver on your trip and proceed to Make offer Before you will be able to proceed with your delivery offer, you’ll be prompted to begin the ID verification process. Click Continue to begin the verification. Step 3: Start the verification process Click the Proceed to Jumio button to begin the identification process. You will be securely redirected to Jumio. Click the Start button to begin the verification process through Netverify. Step 4: Select Your Country of Citizenship This will likely automatically be selected based on your current location, but please select the country of your citizenship if it is not automatically selected. Step 5: Upload or Take a Photo of Your Document You will be able to choose between uploading a photo or scan (JPG or PNG files only) of your passport or taking a picture with your device's camera. Step 6: Take a selfie photo of your face Please be sure that you are looking directly at the camera with your eyes open and nothing obstructing your face Step 7: Finish the Verification Process When your upload finishes, you'll be redirected to Yolustu. It may take a few minutes for your identification to process. If you close the window, the process will continue in the background and your results will appear again on your next login. Identity Verification FAQ Is identity verification secure? Yes, our identity verification is securely provided by Jumio’s NetVerify service (used by Airbnb and major international airlines) and is GDPR (Regulation 2016/679) and PCI-DSS compliant. Your information is only used to verify your identity at the time of identity verification and Yolustu does not share or store your personal data. Is my personal data stored? No, Yolustu does not share or store your personal data. Information you provide during identity verification is only used to verify your identity. The only information stored and linked to your Yolustu account is a verification status on whether you successfully passed or failed verification. If verification failed, we will also see basic information on why your verification failed in order to help you out (i.e. passport is expired, photo is blurry, more than one individual is in the selfie photo, etc.). Do I need to complete verification every time I create a new trip? No, identity verification is only required once. Once you successfully complete verification, you will not need to undergo verification again. Do I need a webcam? You will either need a webcam or a camera on your mobile device in order to complete identity verification. Do I have to give my device permission to access my camera? Yes, please ensure that your device and browser settings allow access to your camera. Your camera will turn off automatically upon completion of the verification process. How long does it take to verify my passport? This process can take anywhere from 5 seconds to 5 minutes depending upon image quality and issuing country of your passport. I don’t have a passport. What can I do? While a passport is legally required to travel between most countries, there are some countries that don’t require a passport to travel between. If you do not possess a passport, please complete the verification process with another form of ID and contact our support team once complete. We’ll forward your request to our compliance team to help set up your account! Can I upload a black-and-white image of my passport? No, you’ll need to upload a color photo. Please ensure that the image is not modified and there are no watermarks on the image. Why do I need to take a selfie photo of my face? This is a part of the verification process that ensures the traveler is the person on the ID and that someone else’s information is not used for identity fraud. If I do not pass identity verification, what happens? You will be prompted to redo the verification process. Please see tips below on how to successfully pass the identity verification. Can I send my passport photo to Yolustu's support team to pass the ID verification on my behalf? Please do not send photos of your personal information directly to Yolustu. For security purposes and to comply with all privacy regulations, we are unable to complete verification on your behalf. I’m having trouble completing the identity verification We’re here to help. If you’ve tried all of our tips, but are still unable to complete the process, reach out to our support team. We’ll be glad to assist! Just remember, for security purposes, please do not send us photos of your passport.

"Yolustu pays via direct bank deposit in the local currency of the country in which your bank is located. In order to be a traveler, please check here to see if you have a bank account in one of these countries: United States Canada Ashmore Islands Belgium Denmark Estonia Latvia Lithuania Poland Slovakia Slovenia Switzerland Portugal Finland France Germany Ireland Italy Luxembourg Netherlands Norway Spain Sweden Great Britain (UK) Peru Mexico Brazil Argentina Uruguay Russian Federation Egypt India Ukraine"

"After creating and publishing your order in Yolustu you'll see an estimated total after any sales tax and applicable fees. This is not the final price because you will receive offers from travelers. You will be able to select the offer you prefer that works best for you from one of the travelers. Once you accept the offer, you'll see the final price before confirming it. You won't be charged until you accept a delivery offer from a traveler. After you accept a delivery offer from a traveler you will be redirected to the payment page. You will only accept the offer after the payment approval. You'll be charged after your payment goes through. In some cases, our payment processor or your bank may block the transaction, here are a few reasons why. But, don't worry your money will be safe with Yolustu and we will only send it to the traveler after you confirm the item delivery. Travelers will only receive your payment once you have confirmed the delivery of your item. Yolustu has a money-back guarantee if you do not receive your item, offline payments are therefore not accepted. To learn more about how we keep both shoppers and travelers safe, please visit our trust and safety page."

"Yolustu Wallet is a virtual wallet that is used to securely hold USD and lock in the exchange rate between USD and your local currency. What are the benefits of using the Wallet? Save Money By holding credits in your Wallet, you secure the rate of the USD in the wallet. Most of our users add funds to their Wallet ahead of a future purchase as the cost of USD could be higher at the time they wish to make their purchase*. Payment Flexibility You may also utilize Wallet to pay for orders by combining multiple purchase methods. For example, if you would like to make a $500 purchase, you can top up your Wallet with $200 from one credit card, $200 from another credit card and with $100 in cash. You may then use the $500 in your wallet to complete payment for your order. This functionality gives you the flexibility to pay as you wish by using multiple methods of payment. Easy Refunds If your order is cancelled, you may opt to receive your refund to your wallet in USD instead of to your original method of payment. Refunds to your wallet are instant, while refunds to a credit card may take up to 30 days to appear on your bank statement. Additionally, by receiving your refund to your Wallet, you lock in the exchange rate that you originally enjoyed at the time of your payment. By opting to receive your refund to your original method of payment, there is no guarantee that the exchange rate will be the same on your next purchase. What can I purchase with my Wallet credits? You may use the Wallet for any purchase on Yolustu How do I add funds to my Wallet? It's easy! Just go to your account and click on Wallet > Top Up, choose the amount you'd like to top up your wallet with, and choose your favorite payment method. Wallet supports credit card, debit card, cash payments and bank transfers. You can also enjoy topping up your Wallet in installments! Your exact top-up options may vary based on your country. In addition to top-ups, you may also receive refunds to your wallet instead of to your original payment method. Upon cancelling an order, you will be given an option on how you wish to receive your refund. Learn how to here! Are Wallet credits refundable? All Wallet top-ups and refunds to the Wallet are final. Financial regulations prohibit us from refunding or converting Wallet credits to cash or bank transfers at this time. If you would like to use your Wallet credits outside of Yolustu, we suggest purchasing a CashCard so that you may make purchases anywhere VISA cards are accepted. We are working on the ability to transfer Wallet credits to your bank account for a nominal processing fee in the future. Stay tuned! Can I make a purchase with a combination of Wallet credits and another payment method? Yes! Yolustu Wallet is very versatile and you may select the exact amount you wish to apply from your Wallet credits to a purchase. If the credits applied to an order do not cover the entire amount of the order, you will be able to pay the remaining amount via credit card, debit card, cash payments or bank transfers. Your exact payment options may vary based on your country. No, as Wallet credits are in USD, these taxes will not be applied to the amount of credits used on an order. Impuesto PAIS and IOF are already paid for at the time of topping up your Wallet. You will not be double-charged these taxes when making a purchase with Wallet credits on Yolustu. When I refund a purchase to the Wallet instead of my original payment method, why am I not refunded any installments fees or Impuesto PAIS or IOF? This is because you will not be charged installments or these taxes again when making a purchase with Wallet credits on Yolustu. It is essentially the same as topping up your wallet, where you pay installment fees (if you choose to) and Impuesto PAIS or IOF at the time of topping up, but not are not charged these fees at the time of making a purchase with Wallet credits. *By using Wallet, you acknowledge that Yolustu does not have control over future exchange rates and financial markets. Yolustu is unable to guarantee any future potential savings or cover any future realized losses caused by changes in the exchange rate.

"The Yolustu Wallet is a digital wallet where you can keep US dollars from refunds and wallet top ups. The money in your wallet never expires and you can use it toward any purchase on Yolustu. Topping up your Yolustu Wallet allows you to exchange local currency to US dollars when it’s cheaper and use multiple cards or methods to pay for an order. Lock down a cheaper US dollar, pay less later If you’re planning to buy something on Yolustu soon, you can convert local currency to US dollars when it’s cheaper by topping up your Yolustu wallet. After you publish your order and accept a delivery offer, you can use the funds from your Wallet to buy it. Don’t worry if you don’t have the exact amount in your Wallet, you can use your credit card to cover the rest. Use multiple cards or methods to pay for an order Ever tried to pay for an order but your credit card reached its limit? Don’t worry! You can pay with multiple methods (credit or cash) by topping up your wallet. For example, let’s say your order is $600. You can top up your wallet with $250 from one card, $250 from another card, $100 in cash and use the $600 from your wallet to pay. Easy peasy. How do I top up my Yolustu Wallet? Open your account settings and go to Wallet. Click on ‘Top Up’ on the website or the plus sign (+) on the app. Select or enter the amount you wish to top up your Yolustu Wallet with. Choose the country of your payment method. Select your payment method (options vary depending on your country). Fill out your payment information and click on ‘Pay’. Once your payment is reviewed and approved, the funds will be available in your Yolustu Wallet and you can use it toward any purchase on Yolustu! Note: Once you add funds to your Wallet, this cannot be refunded to your card or bank account. The money in your Yolustu Wallet never expires."